Returns & Refunds policy:
You are entitled to cancel your order within 30 days without giving any reason for doing so.
The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for Membership Renewal and Donations:
In order for membership renewals and donations to be processed, please ensure the following:
Membership renewals and donations are made within the specified renewal period or donation campaign.
All payment details are accurately provided during the renewal or donation process.
The following conditions apply to membership renewals and donations:
Membership renewals and donations made outside of the specified renewal period or campaign may not be processed immediately.
Changes or cancellations to membership renewals and donations may be subject to administrative approval.
We reserve the right to decline or adjust any membership renewal or donation that does not meet the specified criteria or conditions.
Processing Membership Renewals and Donations
You are responsible for ensuring the accuracy of your membership renewal or donation details. Any discrepancies or issues should be promptly reported to our support team for assistance.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail